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Hi There,I have been charged to renew my subscription but i have not used this application and have previously cancelled my membership.Can i be refunded for my last payment? Thanks in advance
Amy GilmoreTeacher, Australia
ANSWERS
Sportplan TeamAdministrator, United Kingdom
Hi Amy,
Thank you for your question. We can see you cancelled your membership on 21/01/2022, but payment had already been taken. Your current access will expire 21/02/2022. Unfortunately we are unable to offer a refund on this payment. All our payment pages and confirmation emails state that memberships are recurring but that they can be cancelled at any point during the subscription to avoid a recurring payment being debited. We do expect users to be aware of the payments they are making and the payment terms they subscribed to. Please contact us at info@sportplan.com if you have any further questions.
Thanks,
The Sportplan Team
