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Double Charges and no access to the site

Double Charges and no access to the site

I demand a resolution for the issue I faced while purchasing a three-month access from your site. Despite my payment going through, your site declined my card and double charged me, leaving me with no access. This is unacceptable and needs to be rectified immediately.

Carlos RomeroCoach, Dominican Republic
ANSWERS
Sportplan TeamAdministrator, United Kingdom

Hi Carlos,

No payment has been taken from your account and a member of the team should have emailed you regarding this.

Please email info@sportplan.com if you require further assistance.

The Sportplan Team

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